About My A2P Message

What is My A2P Message?

My A2P Message is a portal for designated staff of a A2P-One customer to upload message content and recipient mobile numbers 

Who do I contact for more information or help?

If your question is not answered on this Support Site, contact your A2p-One Customer Lead/Account Manager or email wholesalesupport@spark.co.nz 

When you get in touch, make sure you have the following information:

• The login used in to access My A2P Message
• A Contact Phone Number (please include Country and time zone so we are able to call you if necessary)
• Screenshots of the issue
• If in regards to a specific message, the content of the message and date/time it was sent
• What you're trying to do, and what isn't working
• What you've already done to try fix this
  

Remember, it's better to provide more information than too little and in the process of gathering the information, your solution may actually appear without further assistance being required.

How can I troubleshoot other problems?

More detailed information about common problems can be found on this Support Site.