Creating New Users and Accounts

If there are multiple people in your organisation that need access to My A2P Message, you may want to set up additional users or accounts.  

What is an Account? 

An My A2P Message account (also known as a company) is created when you initially sign up to My A2P Message. A new company should be created when: 

• An organisation completely new to My A2P Message signs up
• A branch/franchise of an organisation that is unrelated to the existing branch signs up

Note: Setting up a new Company on My A2P Message will incur a set-up fee. 

What is a user? 

A user represents each separate login that there is to your My A2P Message Company. A My A2P Message user is automatically created a company is created, but you may want to have additional users. There are different kinds of users depending on what kind of access the person needs. 

We recommend that you create a new user each time a new person in your organisation needs to have access to My A2P Message. The benefits of having separate users are: 

• Separate passwords mean information is secure
• Clear reporting to see who has sent how many messages and exactly what those messages are
• Billing can be done separately to the other users in the account
• The ability to decide which users share information, and which users have separate information (important for confidentiality)

Note: Setting up a new user will incur a fee. 

What is an Email2SMS user? 

If a person only needs to be able to send an Email2SMS and doesn’t need to access the Web Portal, then you don’t need to set up a completely new user. You can add them as an Email2SMS user underneath My Settings > Email2SMS. This person can easily send text messages from their email inbox but won’t get their own login to the Web Portal.